FREE SHIPPING

Enjoy free shipping* via UPS Ground on orders over $125. 

• Orders placed by 12:00 PM (ET) Monday through Friday (excluding holidays) will ship the same day.
• Orders placed after 12:00 PM (ET) or on weekends and holidays will ship the next business day.
• Once your order ships, you will receive an email with a UPS tracking number.

*When applicable, free shipping offer applies to orders shipped to the continental United States ("lower 48"). This offer excludes Alaska, Hawaii, and the US territories. We offer flat rate shipping to Alaska, Hawaii, AFO/FPO, and the US territories (where UPS services are available).

WHEN WILL YOUR ORDER ARRIVE?

We know you're eager to receive your Madison Creek order! To help you plan, we've included a UPS Ground Time-in-Transit map below. This map shows the estimated number of transit days for delivery via UPS Ground from our warehouse in Greenville, SC.

Whether you're planning your next adventure or adding to your wardrobe, we’re committed to delivering your order as quickly as possible.

Please Note: Estimated transit times are for orders placed before 12:00 PM EST and do not include weekends or holidays. For even faster delivery, check out our expedited shipping options at checkout!

EXPEDITED SHIPPING NOTICE

• Orders placed by 12:00 PM (ET) Monday through Friday (excluding holidays) will ship the same day.
• Orders placed after 12:00 PM (ET) or on weekends and holidays will ship the next business day.
• Once your order ships, you will receive an email with a UPS tracking number.
• Please note that delivery times for 2-Day and Next Day shipping options exclude weekends. For example, orders placed on a Friday with Next Day shipping will be delivered the following Monday.

EXCHANGES & RETURNS

We make exchanges and returns easy! We aim to exceed your expectations and deliver great value with every garment. If you are not happy with your purchase, you may exchange or return any item that is unworn and in new condition within 30 days of purchase.*

Start a Return

• To lookup your order, enter your order number that begins with “MC” and the shipping zip code of where your original order shipped.
• In the next step you may request an exchange, refund, or store credit.
• When you request an exchange, you will be asked what you would like to exchange for (different size, different color, or different product).
• Print your shipping label and ship the item back to us.
• Once we receive your return, your exchange will ship.

SHIPPING YOUR RETURN

To help ensure your return arrives in good condition, please ship the item back in the original box. For leather garments especially, avoid folding or tightly packing them into small boxes, as this can cause permanent creasing or damage. Please allow 24–48 hours for your return to be processed once it arrives, as each item is carefully inspected before we issue a refund or ship an exchange.

*Our extended holiday return window gives you until the end of January to return items you purchase from Nov 1. – Dec. 31.

For refunds, please allow 7 – 10 business days for the credit to appear on your statement.